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27.03.08 - Vengence Recent Downtime
Below is a statement of downtime explaining the recent, rather excessive downtime. This was a mixture of bad luck and human failure.

Please take note of the following url:
http://www.bothanspies.com/service/status.html
This will be maintained as an 'updated' status site in times of server issues so you can always find out what is going on.

Hopefully nobody suffered withdrawal symptoms from this excessive downtime, and this, I am told was just a 'bad month' for the host and not a reflection on regular service.

I am currently looking for a better VPS/dedicated server, but unfortunately the price of these are rather high. If you know of a decent hosting plans, please let me know by PM on the forums. I can provide stats and figures on resource utilisation. I would prefer hosting outside of UK, US, France, Germany, etc. as these are problematic
Quote:
Cluster available at nl-92.x.x.8 which serves as the PHP 5 cluster is currently down. This downtime is unexpected.

Cause for the downtime is still unknown. Research of yesterday's access logs reveals server abuse by a few customers but this does not determine the complete unavailability of the cluster. Other possible assumption is hardware fault.

Please co-operate with us during this downtime. Your patience is appreciated.

We will update this news post as soon as we have any information that we can share with you!

Update: Mar 25, 2008 10:44 GMT
Server's SMPS power box was faulty. We have scheduled a replacement of this hardware tonight at 22:00 GMT. More updates will be available as soon as we have it.

Update: Mar 25, 2008 18:00 GMT
Due to heavy snowfall in Rotterdam technicain is not willing to drive till the data-center for fixing the aforementioned issue. It will be fixed by tomorrow. More updates will be available as soon as we have it.

Update: Mar 25, 2008 18:20 GMT
We are issuing refunds for those of you who feel that service has not been up to the mark. Anytime before 31st of March you are allowed to request a refund for the billing term March 1st to March 31st. More updates will be available as soon as we have it.

Final Update: Mar 26, 2008 15:30 GMT
All services restored.



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Section: [Site] Comments: [Post Comment] Author: spudthedestroyer on Thu Mar 27, 2008 12:29 am
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